Contact Our Support Team

You can reach our team by email or phone during business hours, Monday to Friday, or write to our mailing address in Cheyenne, Wyoming.

Email is usually the quickest way to reach us, and you can also call or write using the email address, phone number and mailing address below. Include the email you used on the request form so we can find your request.

• Email: best for most questions, corrections to our guides and privacy requests. Our support address is [email protected].
• Phone: best when you need to talk something through. If you reach voicemail, leave your name, the best number to call back and a short description of your question.
• Mail: useful for formal notices. Use the mailing address shown below and allow extra time for delivery.

Never send your full Social Security number, bank account number or passwords by email. We will never ask you for an upfront fee, a gift card or a wire transfer to receive a loan offer.

Our team can help with questions about the request form, how our service works, technical problems on the site and privacy requests. We cannot see a lender’s decision, change a loan’s terms, or speed up a lender’s review.

We can help with

• Trouble loading or submitting the request form, or error messages on the site.
• Questions about how matching works and what happens after you submit.
• Updating or deleting the information you entered, and unsubscribing from our messages.
• Reporting an error in one of our guides or estimates.
• Reporting a suspicious message that uses our name.

We cannot help with

• Why a lender declined a request or offered a particular rate.
• Making payments, changing due dates or closing a loan.
• Logging in to any lender or pay-later app account; our form has no accounts or passwords.
• Personal financial, legal or tax advice.

Many common questions already have answers in our frequently asked questions, and our overview of the request process explains each step.

Questions about an offer, a payment, a due date, a fee or your loan account belong with the lender that made the offer. The lender’s name and contact details appear in your offer and in your loan agreement.

Once you accept an offer, your loan is a contract between you and the lender. The lender holds your account, sets your payment schedule and is the only party that can change your terms, offer a hardship plan or confirm a payoff amount.

If you are looking for the Sezzle log in or need help with a Sezzle purchase, contact Sezzle directly through its own app or website. We are not affiliated with Sezzle Inc. and cannot access Sezzle accounts or orders.

If you cannot resolve a problem with a lender, you can contact your state’s financial regulator or the Consumer Financial Protection Bureau, which both accept consumer complaints about lenders.

We aim to answer most emails within one to two business days and to return voicemails by the next business day. These are estimates, and replies can take longer during busy periods or around holidays.

• General questions: about one to two business days by email (estimate).
• Technical problems with the form: we usually acknowledge reports within one business day and follow up once fixed (estimate).
• Privacy requests: we confirm receipt within 10 business days and respond within 45 days, or as the law in your state requires.
• Unsubscribe requests: processed promptly, though a message already scheduled may still arrive for a few days.

To access, correct or delete your personal information, or to stop marketing messages, email us with the subject line “Privacy request” and include the name, email and phone number you used on the request form.

1. Tell us what you would like: a copy of your data, a correction, deletion, or an opt-out from sharing or marketing.
2. We will ask you to confirm a few details so we can verify that the request comes from you.
3. We complete the request and confirm by email what was done.

Lenders that already received your request keep their own copies under their own privacy policies, so contact each lender directly to make the same request there. Our privacy policy explains your rights in full.